Fresh black truffle FAQ for professional purchasing

Prepare one clear purchasing enquiry

Your request should include company, country, work email, buyer role, grade, weekly kilograms, destination airport, first delivery date and a message. Those fields describe who is buying, what is being requested and where the proposed delivery should go. Include the airport explicitly instead of relying on the country alone to describe the destination.

Use the message to explain the intended preparation and any point that needs agreement. A proposed weekly requirement is not a confirmed quantity, and a requested first delivery date is not an agreed schedule. Keep these distinctions clear when preparing the request so the final specification can be agreed before the order.

Choose the question that fits the purchase

If presentation at the table is the priority, compare the Extra description with your requirement. If shape is unimportant in the kitchen, review Grade I. For sauces, butter and infusions, consider the Grade II description, including its relevance to volume buyers. Ask for clarification when your intended specification is not covered by the descriptions below.

For export preparation, connect questions about documents with the country you have named. The markets include the UAE, Singapore, Hong Kong, Japan, Thailand, Saudi Arabia, Qatar and the EU. This list does not set out customs requirements. Request the current documents list for your country rather than assuming that the paperwork for another destination applies.

Keep seasonal and arrival questions separate

The harvest calendar tells you when the fresh product is harvested; it is not a published price schedule. Pricing is determined by the market after harvest begins, and offers are requested directly. Outside the season, the reply gives the next harvest date instead of a price. Plan the purchasing conversation around that distinction rather than treating an earlier enquiry as a current offer.

At arrival, follow the instructions in the box, keep the truffles cool and avoid heat. This guide supplies no numerical storage temperature or shelf life. If you need to clarify the instructions, ask directly instead of substituting a figure from another product. The short answers below identify the stated facts and direct you to contact us where the requested information is not specified.

Buyer questions